West River Health Services places a premium on customer satisfaction. It is the policy of West River Health Services to respond to and investigate all complaints brought forth by patients, families, visitors, physicians and other internal and/or external sources. Concerns will be addressed promptly and completely. WRHS staff is expected to respond to complaints in a confidential, professional and timely manner. It is the responsibility of every staff member to identify and document concerns and to follow-up on them.

Quality Management:
Pennie Glines, Quality Assurance Specialist
Phone: 701-567-6084

Mail:
Quality Management
West River Health Services
1000 Hwy 12
Hettinger, ND 58639
   

Authorization for Release of Information

• Download and print Release of Information Authorization (pdf)  
• Complete the Authorization for Release of Information form in its entirety. Be sure you sign and date the form. If you need any assistance, feel free to contact  Release of Information at (701) 567-6262.
• Send completed form by fax or by mail to Release of Information. If you are emailing the form, you must scan the completed document and attach it to your email. The form is not interactive.
  • E-mail to:stacim@wrhs.com
  • Fax to: (701) 567-6364
  • Mail to:

                 Release of Information
                 West River Health Services
                 1000 Highway 12
                 Hettinger, ND 58639

If you have additional questions, call West River Health Services Release of Information at (701) 567-6268 or you may contact the Health Information Manager, Staci Miller, RHIT, CCS at (701) 567-6262, or email stacim@wrhs.com.