West River Health Services places a premium on customer satisfaction. It is the policy of West River Health Services to respond to and investigate all complaints brought forth by patients, families, visitors, physicians and other internal and/or external sources. Concerns will be addressed promptly and completely. WRHS staff is expected to respond to complaints in a confidential, professional and timely manner. It is the responsibility of every staff member to identify and document concerns and to follow-up on them.

Quality Management:
Pennie Glines, Quality Assurance Specialist
Phone: 701-567-6084

Mail:
Quality Management
West River Health Services
1000 Hwy 12
Hettinger, ND 58639
   

Authorization for Release of Information

• Download and print Release of Information Authorization (pdf)  
• Complete the Authorization for Release of Information form in its entirety. Be sure you sign and date the form. If you need any assistance, feel free to contact  Release of Information at (701) 567-6262.
• Send completed form by fax or by mail to Release of Information. If you are emailing the form, you must scan the completed document and attach it to your email. The form is not interactive.
  • E-mail to:stacim@wrhs.com
  • Fax to: (701) 567-6364
  • Mail to:

                 Release of Information
                 West River Health Services
                 1000 Highway 12
                 Hettinger, ND 58639

If you have additional questions, call West River Health Services Release of Information at (701) 567-6268 or you may contact the Health Information Manager, Staci Miller, RHIT, CCS at (701) 567-6262, or email stacim@wrhs.com.

Prairie Hills Transit

West River Health Services co-ops with Southwest Public Transit and Prairie Hills Transit for your medical transportation needs to any one of our clinics. WRHS pays for half of your round trip medical fare for your appointments with us.

Southwest Public Transit: Adams, Bowman, Hettinger and Slope Counties of ND - Call 24-hours ahead

Bowman: 701-523-3241 In Town Rides 

Hettinger: 701-567-2476 In Town Rides 

New England: 1-800-280-0204 Out-of-Town Rides

Prairie Hills Transit: Lemmon, SD - Call 24-hours ahead at 605-374-3189 or book online at www.prairiehillstransit.com  1-877-673-3687

 Southwest Public Transit 

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• CaringBridge
• Facilities
• Financial Assistance    Financiero Asistencia
• General Information
• Health Library
• Healthcare Directives
• Map of WRHS (PDF)
• MedCard - Medication Record (PDF)
• Medical Records
• Medicare Notices
• Patient Greeting
• Patient Portal Information
  • How to Start
  • Adult Proxy Form
  • Child Proxy Form
  • Patient Portal
    • MyChart
    • FollowMyHealth
• Pay Your Bill Online
• Phone & Location Directory
• Public Transportation
• Visitor Information

 

 

Connected Care

Managing your health care can be overwhelming, but it doesn’t have to be.

If you have Medicare and live with two or more chronic conditions like arthritis, diabetes, depression, or high blood pressure, Chronic Care Management services can help connect the dots so you can spend more time doing what you love.

Connected care means you will get a dedicated health care professional who will work with you to develop a personalized care plan.

Connected Care services may include:
• At least 20 minutes a month of chronic care management services
• Coordination of care between your pharmacy, specialists, testing     
   centers, hospitals, etc.
• Phone check-ins between visits to keep you on track
• 24/7 emergency access to a health care professional
• Expert assistance with setting and meeting your health goals

Ask your doctor about chronic care management services and get the connected care you need.

Information:
Medicare Certified Sleep Studies
Medicare Savings Program (ACO)
Palliative Care
Medicare Annual Wellness Awareness
Transitional Care Calls